The First "Real" Snowstorm of the Season
Friday, December 19th proved that Mother Nature can still pack a punch when it comes to winter storms. About 8″ of snow is piled up in the backyard here at Solid Cactus in Shavertown and about 6″ at...
View ArticleAll this fuss for what?
That’s the way I feel at around 5pm on Christmas day. “All of this work and stress for what?” Before you start saying Bah Humbug, let’s look at this a little deeper. Count up the hours you spent...
View ArticleHow addicted we've all become.
On Monday, our internal Exchange e-mail server decided it was time to go where old servers go to die. Unfortunately, it was a very untimely death. After calling IBM for support, we were told the...
View ArticlePhone support is just as important as your alarm system!
Did you realize that having a customer service/sales phone support line is just as vital to your business as your security alarm system?! I’m serious – think about it logically… your alarm...
View ArticleCustomer Service Isn't A Department, It's An Attitude
Today, at Solid Cactus Boot Camp, Greg Kosicki, General Manager of Call Center Services, and Karen Snyder, Technical Writer. Greg and Karen gave a fun presentation regarding Building Loyalty Through...
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Is Your Customer Service Department Ready for the Holiday Rush?
My favorite time of the year is almost here! In just a few short weeks we will be celebrating the arrival of Cyber Monday and the official start of the busy holiday shopping season. While I’m not quite...
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The Countdown has Begun! Time to Get Your Warehouse Ready for the Rush.
It’s November 1st and the countdown has officially begun! As an eCommerce store owner, it’s time to sweep the aisles, make sure your most popular items are well-stocked, and your warehouse is ready for...
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Quality Monitoring & Why It’s Important for Call Centers
We are living in a new era- one in which brands and businesses are increasingly defined by the common experiences of their customers. Consumers have long shared advice on purchase decisions, and...
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